At Harvest Fresh, our commitment is to deliver top-quality products that meet your satisfaction with every order. We recognize that there may be instances where you might wish to initiate a return or request a refund. This Shipping & Refund Policy outlines the guidelines and procedures for such situations.
- Most our items consist of perishable, consumable products that must be stored in a refrigerator to preserve their freshness. Please make sure that there is someone available to receive these products, as they are sensitive to temperature fluctuations. This precaution is essential not only to maintain product quality but also to prevent any potential food contamination.
- We undertake rigorous food handling practices for all our products. Therefore, products that have been purchased and accepted upon delivery would not be subject to exchanges, returns or refunds. The only exception is when the item was delivered in a damaged condition and rejected upon delivery. Refund requests must be made within 7 days of the purchase date.
- Refunds are not applicable to products that have been consumed, altered, or used in any way. Perishable items, such as fresh seafood or meat, cannot be refunded due to their nature.
- Certain items are non-refundable, including gift cards, downloadable products, and items purchased during special promotions or clearance sales.
- In the event where you have an issue with our products, please contact us with your order number and our team will be most happy to assist in addressing your concerns.
- Pictures used on the site are for illustration purposes only. Actual products may vary from product to product due to packaging redesign and improvements.
- We commit to ensure that all orders are fulfilled promptly and accurately to the best of our efforts. Should there be any issues or complications, please contact us at email@example.com or send us a message on Instagram @harvestfreshsg
- Harvest Fresh reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.If you have any further questions or concerns about our refund policy, please contact our customer support team. We are here to assist you and ensure your satisfaction.
- Please note that this refund policy is provided as a general guideline. Specific refund terms and conditions may be communicated during the purchase process or in exceptional circumstances.